LG Customer Service Representative – Live Chat
As a LG Live Chat Customer Service Representative you will be responsible for professionally representing the Home Entertainment products of LG within Harvey Norman ROI retail environment through Live Chat. You will need to fully understand and communicate the features and benefits of the LG products, helping to promote and support LG’s retail objectives by way of Live Chat.
Passionate about tech?
We’re looking for enthusiastic product genius to engage and present the latest LG Home Entertainment products through live online chats to both new and existing customers. Maintaining and sharing excellent product knowledge across relevant LG products and being part of a great team!
Thursday – Saturday 9:30 – 18:00
Sunday – either 11:00 – 17:00 or 12:00 – 18:00
What is my role?
Live Chat, Customer Service Representative (Remote Working based in Ireland) for LG Home Entertainment for Harvey Norman.
What's expected of me in my role?
- Superb communication skills.
- Proficient IT skills and confident in working with new software.
- A can do attitude, ensuring that every customer enquiry is dealt with efficiently and effectively.
- The desire to thrive in a fast-paced environment.
- The ability to drive sales.
- The ability to work autonomously as part of a remote team.
- Access to a good internet connection.
- Communicate feedback/issues to relevant departments using the standard reporting procedures.
- Submission of a daily report via our reporting system which contains accurate and valid data.
- Respond to requests from your Regional Manager, meeting any deadlines or requirements made of you.
- Partake in a weekly briefing call with Regional Manager to take direction and focus for the week ahead.
What key skills should I have?
- Confident and have the ability to make great first impressions.
- Ability to bring products to life in a compelling way.
- Love engaging with consumers and are committed to providing a truly memorable experience to everyone they meet.
- Friendly and enthusiastic.
- Technology-savvy with a passion for Smart Home Entertainment.
- An ambassador for LG, representing the client and Retail Marketing, adhering to expectations.
- Actively sell LG products via Live Chat, meeting all required targets by the client and Retail Marketing.