SituLive – Store Manager – White City London


£50,000 + 10% Bonus
Westfield White City London Store
Vacancy Type:
Permanent, Full-Time

Salary: £50,000 + 10% Bonus (based on KPI performance)

Location: Situ Live Venue, Westfield White City London Store

Working: Full time, 5 days across 7 (flexibility to work additional hours around events is required) 

Contract: Permanent, Full Time 

Direct reports:  2x Assistant Managers and accountability for up to 30 members of staff

Who are we and what do we do?

Let’s set the scene and give you a taster of the Venue you will be working in:

SITU LIVE is a new immersive shopping experience where products are brought to life in a unique and inspiring way. We launched at Westfield, London in October 2021. We are the home of innovation where the very best and latest products are showcased in life-like theatre sets and where live demonstrations take place to show how products work before consumers then QR scan them to buy.

At SITU LIVE we have a fully kitted-out kitchen, functional gym, and live stage, where we host a variety of events and activations – from cooking demonstrations with celebrity chefs to exclusive product launches.

Overall purpose of this role:

This is an exciting role where your Store Management and People experience will be used to create a retail experience like no other for customers visiting our venue. We are looking for a remarkable leader to empower the team to help develop and guide them to reach success. The purpose of this role is to build a harmonious team who can offer customers new experiences and drive incremental footfall into our physical venue. 

What this role entails:  

  • This is not just store management, this is a revolution in retail. You will provide hands on direction to store teams to provide an immersive in venue experience.
  • You will provide hands on direction to store staff to provide an immersive in venue experience for our brands and consumers.
  • Being a world class leader who can inspire provide day to day inspiration and motivations to our story tellers and demonstrators.
  • Ensuring slick and professional operational delivery through the management of staff scheduling, training, security, and maintenance
  • Championing our consumer engagement and experience models, leading from the front.
  • Accountable for our total venue delivery including recruitment, staffing levels and budget.
  • Build key partnerships with brand partners, our benchmark is gold standard.

Your experience:

We are looking for someone who has experience in any, or a combination of the following:

  • We are particularly interested in those with a people management experience within retail specifically tech related, but it isn’t essential (ideally 3 years)
  • High profile event management (ideally 3 years)
  • World class customer service experience in boutique or specialist locations
  • Building successful fast paced retail teams
  • Exposure to working with some of the biggest CE/Lifestyle brands on the planet

About you (this part is key):

  • Cool under pressure you will pull rabbits out of hats, make problems disappear and generally be an all-round ‘can do’ operator
  • Experienced people manager who is an expert in people development and who understands how to get the best performance out of people every day
  • You will need to be a creative, high energy, driven and dynamic individual.
  • Be able to prove that you can execute and drive our vision through your team to drive success.
  • Have experience in one of the previously mentioned areas.
  • Naturally passionate about technology/brands/retail/events
  • Be able to understand people and engagement and embody the company culture.
  • Passion for all things creative – We are an experience venue, events centre, content house and everything in between

What this opportunity offers you:

  • Opportunity to work within an award winning store, voted “Best New Store 2022” by Retail Week. 
  • This is a lifestyle, not a job. In your perfect job, it shouldn’t feel like work
  • Work in a venue surrounded by world class brands such as Maserati, Oculus, Fitbit, Lenovo, and Bosch, with innovation you won’t find in other stores 
  • Opportunity to meet, engage, network with global brand leaders/influencers/contacts
  • Significant career opportunities in a growing start-up 
  • The ability to inject your own experience and creative flair to help reinvent retail
  • The chance to manage a highly energetic, creative team of people within a store
  • Participate in a structured, fun and informative recruitment process
  • We are equal opportunity employer that is committed to diversity and inclusion in the workplace
  • Being part of the Situ Live philosophy of promoting health, wealth and meaning for everyone every day 
  • Encompassing our attitudes… Challenge the Status Quo, Be very human, Create small innovations, Act with humble confidence   


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